Thursday 30 July 2009

Email problem with subdomains

First issue that support have been unable to assist with :-( It seems you cannot configure email addresses on subdomains.

The error message is:

Subdomains such as uk.domain.com cannot be used in email addresses, so the accounts listed here belong to domain.com. 


So, if you have different offices around Europe, and use email addresses at uk.domain.com, de.domain.com, fr.domain.com, you cannot continue this on Cloud Sites :-(

Support were polite and friendly, but unable to offer a solution. I cannot see a technical reason why this isn't possible, and I guess I could setup a Cloud Server to work around this problem, though at additional cost.

I wonder if this is a problem for people that register domains like domain.uk.com or domian.gb.com through non accredited ICANN domain registries.

Back to Rack

I first signed up an account with Mosso to test their Cloud Sites service in July 2008. I didn't even get to the end of the free 30 day trial before I cancelled. The control panel was soooooo slow and unresponsive, I had problems with a long subdomain, that during testing a Mosso engineer deleted by accident along with all of the content I had uploaded - fortunately I had a backup. Day 6, I quit and went back to my Debian VPS kindly hosted on a friends dedicated Rackspace server.

So, here I am, one year later, and I'm back with Mosso, or, after its reband, the Rackspace Cloud.